Our Foundation: No Bullshit.
We believe that professional partnership requires clarity, trust, and mutual respect. This agreement outlines the simple, straightforward expectations we have for each other as we work together to scale your business internationally.
1. The Service Commitment: Unwavering Reliability
A. Uptime and Infrastructure
We commit to providing a stable, high-performance foundation for your digital assets. We leverage modern WebOps practices, including redundant server architecture and constant monitoring, aiming for a 99.99% network uptime on all managed infrastructure. Our goal is to ensure your business is always visible and operational when your customers need you.
B. Quality of Work
Our services are delivered with the strong professional work ethic and transparent reporting expected by leading international companies. We commit to continuous communication, timely delivery, and a dedication to solving problems efficiently and permanently.
2. Our Relationship: The Non-Locking Contract
We operate on a pay-as-you-go partnership model—a modern way of doing international business based on confidence, not restrictive clauses.
A. Pay-As-You-Go
Your contract is non-locking. This means you only pay for the services delivered and the resources actively managed. We aim to earn your continued business through superior results, not through complex legal bindings.
B. Pausing and Termination
Should your business needs change, you may pause or terminate our service agreement with reasonable notice (typically 30 days for retained services). We will conclude all active tasks, hand over all intellectual property, and ensure a smooth transition with complete professionalism.
3. Limits of Liability and External Forces
While we commit to excellence, there are external factors beyond our control that we must acknowledge:
A. External Forces (Force Majeure)
We are not liable for service interruption or performance degradation caused by factors outside of our reasonable control. This includes, but is not limited to: acts of nature, war, terrorism, government actions (including changes to tax law or compliance), large-scale Internet or cloud provider outages, network hacks, or infrastructure failure external to our managed server stack.
B. Client Responsibilities
For development projects, we require timely feedback, approval, and necessary content to maintain project timelines. Delays caused by lack of content or delayed client approvals are outside our liability.
4. Closing Statement
We are excited to build a successful future with you. This agreement is a promise: a commitment to clarity, professionalism, and the trust necessary to succeed in international commerce.
By engaging in services with Mexican Web Design Agency, you agree to these terms.